Singapore Node Failure
Update: 05/10/2026 01:17AM
We regret to inform that we were not able to recover any data from the server.
As mentioned by our technician and seen in photos, there was very major issue with the MB, and signs of smoke and carbon build up on components around, and another major factor that burnt area was near dimms, almost all of the dimms are wasted and about half of the NVMe disks are not showing up in replacement server.
After multiple tries, our technician was not able to recover the data from the limited working NVMe disks left. Sadly the charges in Singapore for everything is quite high, and we cannot continue to try further when our technician is not very positive about this situation now.
We're really sorry about this whole situation, however this is very rare case (first ever with us). The only possible solution in such cases is backup, so please take backups whenever you can. We provide backups, free and paid options both for more slots, so always backup, it just takes one click.
We regret to inform that we were not able to recover any data from the server.
As mentioned by our technician and seen in photos, there was very major issue with the MB, and signs of smoke and carbon build up on components around, and another major factor that burnt area was near dimms, almost all of the dimms are wasted and about half of the NVMe disks are not showing up in replacement server.
After multiple tries, our technician was not able to recover the data from the limited working NVMe disks left. Sadly the charges in Singapore for everything is quite high, and we cannot continue to try further when our technician is not very positive about this situation now.
We're really sorry about this whole situation, however this is very rare case (first ever with us). The only possible solution in such cases is backup, so please take backups whenever you can. We provide backups, free and paid options both for more slots, so always backup, it just takes one click.